Refund policy

Return & Refund Policy

Our inventory includes both new/sealed items and tested, pre-owned items — condition is called out clearly in each listing, so our return policy is built around that accuracy up front rather than a standard 30-day return window.

Reporting an issue
Every item is shown exactly as it will arrive in the listing photos and description — no stock photos. Tested items are verified working on original hardware, not emulators. If your item arrives and it's not what we described, contact us at eddysretrogames@gmail.com within 3 days of delivery with a photo or video showing the issue.

What happens next
Once we hear from you, we'll ask you to send the item back to us. After we receive and inspect it, we'll make it right — a replacement, a refund, or whatever makes the most sense for the situation.

Outside the 3-day window
We don't accept general "change of mind" returns after that window — items are described accurately, and games/consoles are not sold on an approval or trial basis. If something unusual comes up outside the standard window, reach out and we'll look at it on a case-by-case basis, but this isn't a guarantee of a return.

Before you buy
Not sure if an item is the right fit for your setup (region, compatibility, what's included)? Ask us before you order — we'd rather help you get it right than deal with a return later.